medDV customer service
Our service offer and resulting customer satisfaction are of particularly high priority for us.
Our service concept includes a continuously high-performance and holistic service, which is one of the reasons why we are Service Excellence certified, meaning we can ultimately offer a service of the highest level on a permanent basis.
Communication channels
Three sophisticated communication channels are available to the customer in the event of service.
Ticket system
The ticket system, which is available to customers around the clock, is used to receive, confirm, classify, and prioritize customer inquiries, and to document processing transparently. In addition, the ticket system offers a FAQ area, a media library, a forum function and can be specially configured according to the customer’s wishes.
Service hotline
After the ticket system, the service hotline is the most important communication channel between a customer’s service manager and second-level support. Hotline support is guaranteed to all customers during the contractually defined service hours.
24/7 Support
24/7 Support is an optionally bookable on-call service that can be reached around the clock via a separate telephone number, e-mail, or the ticket system. The 24/7 support thus enables problems to be reported and eliminated even outside regular service hours. Part of the 24/7 support is also server monitoring, through which problems and anomalies are treated and solved pre-emptively, before a server failure occurs.
